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Mental Health

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Accessing Services

The first step in accessing services is to use our same day, walk-in hours, which we call Open Access. You will meet with a member of our staff who will listen to you and assess your individual needs. For about half of those who walk in, the process ends here with a connection to a provider in the community. There is no charge for the conversation that occurs in this step of Open Access. 

The other half of those who use Open Access move on to the next step, which would be to receive a diagnostic assessment with a licensed mental health clinician. Based on that assessment, we will either connect you with a provider at the Mental Health Center or with one in the community. Before this assessment, you will talk with another staff member about your financial responsibility and the application for reduced fees. Payment for the assessment is not due at the time of service. 

Open Access hours start at 9 a.m. Monday – Friday. We recommend arriving earlier in the day, because it is a walk-in service. No matter what time you arrive, you will be able to speak with a mental health professional.

Open Access Locations:

Olathe Office                     Shawnee Office
1125 W. Spruce                6440 Nieman Road
Olathe, KS 66061             Shawnee, KS 66203

If you have questions, please call customer service at 913-826-4200.

Individuals accessing services are asked to bring in insurance cards and/or proof of finances, photo ID and proof of Johnson County residency so we can quickly determine sliding scale fees for service.

Proofs of ID  

For Juror Services Click Here. 

Charges & Billing

As a part of The Kansas Public Mental Health System, services are provided according to each individual's ability to pay. Johnson County Mental Health Center offers residents of Johnson County the opportunity to apply for reduced fees based on their household income and family size. If you are a Johnson County resident applying for a reduced fee, you will be asked to provide financial information. At your first session our staff will review a fee agreement with you.

When you check in for each subsequent session you will be asked for your current address and phone number. In addition, you will be asked to pay for each session when you arrive. If you have questions about your bill, please call 913-826-4200.

Please notify us of any changes as soon as possible. It is especially important that you notify us if you:

  • move
  • change your home, work or cell phone number,
  • Increase or decrease the number of household members,
  • stop or start working,
  • qualify for, change or lose insurance benefits, or
  • qualify for any assistance programs such as Medicaid, Healthwave or SSDI.

                     Ability Fee Table                     Current Fee Schedule

Client Rights and Privacy Information

The Johnson County Mental Health Center provides an information booklet about clients rights, responsibilities, Notice of Privacy Practices For Protected Health Information and the Health Insurance Portability and Accountability Act (HIPPA) of 1996.

Notice of Privacy Practices - January 2017  (PDF)
Notice of Privacy Practice Spanish Version January 2017

Client Rights, Responsiblities Brochure January 2018
Client Rights, Responsiblities Brochure Spanish Version January 2018

Non-Discrimination Statement January 2017 (multiple languages)


If I come for mental health treatment who would I see?
To begin services, you may come to our Open Access Clinic located in both our Olathe and Shawnee offices, Monday, Wednesday, Thursday and Friday, 9-2pm and Tuesdays 9-4. 

How much will it cost me? 
We offer a sliding fee scale for Johnson County residents. Before your first appointment we will determine your fee based on household income, family size, and financial obligations. Please bring in proof of residency and any income information you have to assist in setting this fee during your first appointment.

Will my insurance cover the cost of counseling, other services? 
Your health insurance may cover a portion of our services. As part of the initial assessment you will learn what your particular insurance may cover.

What hours are you open? 
Operating hours are 8am to 5pm on Monday, Wednesday, Thursday and Friday.  Tuesday operating hours are 8am to 7pm. 

What happens if someone I know has a mental health emergency during other times? 
Crisis services are available 24 hours a day. Nighttime, weekend and holidays emergency services are available by calling 913-268-0156.

How long will I have to come in for treatment? 
While treatment times may vary for each individual, after your first appointment your mental health professional can provide you with an estimate of the time required to address your particular concerns. Length of service will vary based on services needed, goals being addressed and barriers to goals you wish to achieve.

What kind of therapy do you provide?
We offer a wide range of both individual and group therapy services including CBT, DBT, EMDR, etc.   All therapy services are provided with using a solution focused brief therapy framework.  Therapy services are targeted towards an identified goal and to get you to where you have the skills needed to handle similar issues on your own without the need for mental health services.

Is there any information I need to bring to my therapy session?
To assist you with this please view the following PDF document.

Will I have to take medication? 
Our staff will advise you as to what types of treatment or services may be helpful to you. You can choose to decline any treatment including medication.

What if my family member needs the service but isn't willing to come in to the office?
In some cases, individuals struggle with understanding their symptoms and how services might be helpful to them.  If this is the case, we have staff  that can assist in trying to engage individuals in the community and encourage them to participate in services.  Ultimately, the client needs to participate in services for it to be effective and beneficial in meeting their needs.  Individuals do have the right to not participate in services if they chose not to.



The forms below are in writeable PDF.  Please use the link to download Adobe Reader if you do not have this program available on your PC.  https://www.adobe.com


Just in Time Medications

To improve our Medication Services, a new procedure called "Just in Time" (JIT) medications has been established to increase timely access to medical services. Below are the anticipated outcomes and enhancements to our Medication Services: 

  • Increased access to Medication Services.
  • Creates a “same day” opportunity for existing clients, for medication management.
  • Increases engagement and adherence.
  • Allows more time for client care.
  • Increases performance of psychiatric staff and allows for planned downtime.
  • Reduces no-shows and cancellations for psychiatric encounters.
  • Eliminates calling in medications when consumers fail to show-reducing crisis encounters.

Following your appointment, you will be given a reminder card and instead of scheduling a follow-up appointment, the reminder card will let you know when to call Johnson County Mental Health Center to schedule your next appointment. When you call, your appointment will be scheduled within 10 business days.  Additionally, you will not be able to call in and request medication refills if you miss an appointment. Instead, you can walk-in between 10 a.m. – 1 p.m. any weekday to be seen for follow-up medications services and refills. 

JIT med card

If you have additional questions, please contact the customer care center, (913) 826-4200.  


24 Hour Emergency Services