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Dispatch Phone: 913-715-8267

Scheduler Phone 913-362-3500

Call Center Phone: 816-221-0660

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RideKC Freedom: Guidelines

  • Schedule both pickup and return trips at the same time. If scheduling a ride to a medical appointment and the return trip time is unknown, patrons may schedule a “will call” trip. A “will call” trip allows the patron to call the RideKC Freedom Dispatcher when he/she is ready for the return trip. Pickup time will be within one hour in Johnson County or within 90 minutes if outside of Johnson County.
  • Drivers are not allowed to make trip reservations for passengers.
  • RideKC Freedom trips are scheduled with a 15 minute pickup window. This means the driver may arrive for pickup 15 minutes before or 15 minutes after your scheduled pickup time.
  • Drivers wait no longer than five minutes after they arrive for a scheduled pickup. For example, if a pickup is scheduled for 8:00 a.m. and the driver arrives at 7:45 a.m. (within the 15 minute window), the patron must board the vehicle by 7:50 a.m. or the driver will be dispatched to the next stop and leave. Passengers should board the vehicle as soon as it arrives. Riders will be charged for the trip if they fail to board the vehicle.  If the rider requests it and the schedule permits, a vehicle may return at a later time. Riders will be charged for the missed trip and the additional trip. If the rider has a return (second leg) trip scheduled, it will automatically be cancelled. If the rider wishes the ride to remain scheduled, the rider must notify Scheduling. Please be aware that the drivers are on a tight schedule.
  • RideKC Freedom vehicles will not stop at any location other than those that were scheduled.  All RideKC Freedom buses are wheelchair accessible. Wheelchair accessible vehicles are also available through 10/10 Taxi.
  • All passengers are required to wear seat-belts while being transported by RideKC Freedom.
  • RideKC Freedom is a shared ride system. Riders may be onboard up to 60 minutes. Please let the scheduler know your drop off time when you call in to request your trip.
  • Mobility Devices: Individuals using mobility aids belonging to any class of three-or-more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered, will be transported. The only exception is, if the combined weight of the mobility aid/occupant exceeds that of the lift/ramp specifications or if carriage of the device is demonstrated to be inconsistent with legitimate safety requirements.
  • Securement of Mobility Devices: Paratransit Services will make all attempts to secure mobility aids. The operator may ask the rider to transfer to a seat, as it may be difficult to safely secure the passenger within the mobility device. However, it is the rider's choice whether to transfer or remain in his or her mobility device. Transportation will not be denied to a passenger in the event the operator has difficulty securing the mobility aid.
  • Access to Vehicle Using Wheelchair Lift/Ramp: RideKC Freedom shall permit individuals using a cane, crutch, walker, or other assistive devices to use the vehicle’s wheelchair lift/ramp to enter the vehicle.
  • If you use a wheelchair or a scooter, please state this when reserving your ride(s). Riders must have adequate sidewalks, ramps and driveways if they are to be transported by RideKC Freedom. It is not the driver’s responsibility to clear ramps, driveways or sidewalks of debris, snow, ice, etc.
  • Wheelchairs and scooters must back onto the lift during loading on RideKC Freedom buses. Riders are not allowed to face the interior of the bus while on the lift.
  • Riders who require oxygen must have a physician’s statement on file at the Johnson County Transit office stating that the rider uses oxygen.
  • If an Aide will accompany you, you must state this when reserving a ride. Your aide requires a separate ID card/number and rides free of charge.
  • Drivers only go to the exterior doors of buildings. Drivers will not enter private residences, apartment buildings, townhomes, condominiums, mobile homes, nursing homes, etc. Drivers will not enter businesses, doctors’ buildings, hospitals, retail shops (department or grocery stores, etc.) or office buildings.
  • Drivers are not qualified to render medical aid. It is suggested that a rider with any potentially serious medical condition obtain the consent of a physician prior to using this transportation system.
  • Un-needed or unwanted trips must be cancelled at least two hours before your scheduled pickup time. To cancel a trip, please call (816) 842-9070 and select Option 2. If it is necessary to cancel an early morning pickup, call (816) 842-9070 and select Option 2 and leave your cancellation on the answering machine. If you fail to give adequate notice, you will be charged for the trip. You will be given a cancellation number when you cancel a trip. If you leave the cancellation on the answering machine, you may call back to get your cancellation number.
  • All ride scheduling, changes and/or modifications must be through the RideKC Freedom Scheduler. Riders may not schedule RideKC Freedom rides through the taxi company.