To Our JCW Customers,
As the novel coronavirus COVID-19 begins to impact our community and daily lives, we want to assure you that we are monitoring developments very closely and taking action daily to protect and support customers and employees. As such, a few changes to the processes for eligibility determination and final completion verification have been made and are updated below.
In the past, some Johnson County homeowners have faced the frustrating challenge of basement flooding caused by sanitary sewer backups during extremely heavy rains. JCW wants to help you better protect your home during these rains, a Backup Prevention Program is available to homeowners. This program is voluntary and provides funding to eligible homeowners so they may install a backup prevention device or make plumbing modifications on their property.
This program is intended to help protect your home from future sanitary sewer backups during heavy rains. However, a backup device or these plumbing modifications will not resolve basement water problems caused by cracks in walls, floors, window well leakage and surface water flooding.