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Wastewater

Phone: 913-715-8500

11811 S. Sunset Drive, Suite 2500, Olathe, Kansas 66061

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Notice to Customers:

DON'T FLUSH THIS.....With the current toilet paper shortage, we wanted to remind everyone to not flush wipes, even the "flushable" types. They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors.  Dispose of all wipes, even the "flushable" types in the trash can.  For more information, visit www.epa.gov.  

Johnson County Wastewater’s office is open to the public, but we have modified some of our business practices to mitigate risks associated with COVID-19.  In order to continue efforts to protect the health and safety of our customers and staff, we will maintain reduced staffing within our office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online where possible. For in person visits, we follow CDC and KDHE recommendation and encourage customers to wear barrier masks where social distancing measures are difficult to maintain.  

Our Customer Service professionals are available to help you with your wastewater service and billing inquiries by calling 913-715-8590. For permitting, inspections and development services questions or to schedule an appointment, please call Johnson County Wastewater's Permit Group at 913-715-8520. For online assistance, please utilize these resources.    

To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form

For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online.  Or simply use our Contact Us web form to ask customer service questions.

For Permitting and Development services inquiries, please visit  www.mygovernmentonline.org or email The Permitting Group. 

Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

For sewer emergencies, please call 913-715-8600.  Our Operations staff is available 24 hours a day, seven days a week to provide assistance

Visit our Grease Management page for the most current information concerning grease interceptor permit renewals, pumping and operational requirements. 

Thank you for your patience and we apologize for any inconvenience.

wastewater department

Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by residential, industrial, and commercial customers. Johnson County Wastewater works to eliminate disease-causing bacteria and to protect the environment for human and aquatic life. Johnson County Wastewater's role is to ensure that our streams, rivers and lakes are free from disease-causing bacteria and viruses that are harmful to the public health.

Department News

JCW introduces Street Restoration Program
February 4, 2019

Homeowners are responsible for the repair/replacement of their private service line from the home’s connection to the point of connection on the public sanitary sewer main. The service line sometimes runs under paved public streets in public street right-of-way. The cost for replacement of a private sanitary sewer service line serving a single family residential property can be substantial and including the cost of public street restoration can make the repair even more costly.

To mitigate public street restoration expense, the Johnson County Board of County Commissioners approved a street restoration reimbursement program in March 2016 which allows reimbursement of up to $5,000 per single family residential property for restoration of the paved public street in the public street right-of-way. The program is administered by Johnson County Wastewater and is subject to the homeowner meeting specific application and qualification requirements. All private service line repairs must meet Johnson County Wastewater inspection standards and all street repairs must meet City permit and inspection standards.

Homeowners would be informed by a plumbing company or by Johnson County Wastewater if the issue is with their private street line and whether or not it will require street restoration and therefore, would qualify for reimbursement.

The reimbursement may be subject to federal or state income tax and participants are advised to consult with their tax advisers.

The program has been funded for a total of $500,000. Applicants must meet the following requirements in order to be eligible for reimbursement consideration:

Eligibility

  1. Property is currently and/or regularly occupied exclusively for single-family residential uses;
  2. The building service line for the property runs under a paved public street;
  3. Confirmation from Johnson County Wastewater that CIPP (Cured-In-Place-Pipe) Lining or Pipe Bursting cannot be utilized;
  4. First come, first served.  Reimbursement is dependent upon funds remaining in the Street Restoration Fund for reimbursement.  Once the reserved fund ($500,000) is depleted, no additional reimbursements will be available.

Once the total allotted funds are exhausted, additional funding for the program will be evaluated by the Board.

Complete information and required documentation is available online

Susan Pekarek hired as new JCW general manager
September 26, 2016

Susan Pekarek, chief engineer at JCW for the past three years and a 15-year employee with the department, has been named the new general manager of JCW which provides sanitary sewer service to more than 400,000 customers throughout the county.

She succeeds John P. O’Neil, who retired from JCW on July 1, ending a 27-year career with Johnson County. During the county’s national search for his replacement, Pekarek served as the interim manager of the department.

A resident of Overland Park, Pekarek assumed her new duties September 25.

The selection of the new wastewater administrator was announced by Deputy County Manager Penny Postoak Ferguson.

“Susan Pekarek has long served the residents of Johnson County in her role with JCW. She has demonstrated leadership, knowledge, professionalism, and hard work in wastewater operations,” Postoak Ferguson said. “The county will continue to benefit from her incredible value as a well-respected wastewater professional, a team player, a team leader, and a dedicated county employee. She’s a good fit to fill big shoes.”

In her new role, Pekarek will oversee the $280 million Tomahawk Wastewater Treatment Facility expansion project which is the largest project JCW will have completed in its 70 year history. Overall, she will oversee assets in excess of $2 billion.

“I am very excited about the challenges and opportunities for community service this position offers,” Pekarek said. “Johnson County Wastewater is recognized as one of the best wastewater utilities in the nation and I look forward to working with the excellent staff at JCW to continue that tradition.”

Pekarek has served as chief engineer, including overseeing the Asset Management, Planning and Public Projects Division, since 2013. She joined JCW in 2001 as a managing engineer in the Engineering and Operations and Maintenance Divisions along with assisting in three major wastewater treatment plant expansions totaling more than $100 million.

Before joining Johnson County, Pekarek began her professional career in 1997 as an environmental engineer at Burns and McDonnell where she worked for four years.

She received a bachelor’s degree (1996) in civil engineering from Kansas State University and a master’s degree (1997), also from KSU, in civil engineering with an environmental focus.

Her professional memberships and collaborations include the Core 4 Blue River Watershed Integrated Planning Task Force, the Kansas Water Environmental Association and Water Environmental Research Federation.

Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by more than 139,000 residential, industrial, and commercial accounts.

JCW operates a total treatment capacity of nearly 64 million gallons per day, including six major treatment plants, 31 pump stations, and more than 2,250 miles of wastewater lines that processes more than 18.5 billion gallons of sewage annually. The wastewater system covers a service area of more than 172 square miles and 16 cities. 

Imagine a Day Without Water!
July 18, 2018

No water to drink, or even to make coffee with. No water to shower, flush the toilet, or do laundry. Hospitals would close without water. Firefighters couldn't put out fires and farmers couldn't water their crops.

Some communities in America already know how impossible it is to try to go a day without our most precious resource: Water. Johnson County Government joins the Value of Water Coalition on September 15, 2016, with a proclamation as we raise awareness and educate America about the value of water.

We all depend on freshwater for drinking, food, energy, work, and play. Our waters are over tapped, but we can fix this! 

No American should have to imagine a day without water. For more information, please visit Imagine a Day Without Water.

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