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Wastewater

Phone: 913-715-8500

11811 S. Sunset Drive, Suite 2500, Olathe, Kansas 66061

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Notice to Customers:

Johnson County Wastewater’s customer self-service portal, Manage Your Account Online, and automated phone payment system will be unavailable, Friday, May 29th, from 8:30 PM. to 11 PM. due to system maintenance.  You may contact JCW Customer Service Monday - Friday, from 8 a.m. to 5 p.m. for assistance. We apologize for any inconvenience.

DON'T FLUSH THIS.....With the current toilet paper shortage, we wanted to remind everyone to not flush wipes, even the "flushable" types. They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors.  Dispose of all wipes, even the "flushable" types in the trash can.  For more information, visit www.epa.gov.  

Johnson County Wastewater’s office is open to the public, but we have modified some of our business practices to mitigate risks associated with COVID-19.  In order to continue efforts to protect the health and safety of our customers and staff, we will maintain reduced staffing within our office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online where possible. For in person visits, we follow CDC and KDHE recommendation and encourage customers to wear barrier masks where social distancing measures are difficult to maintain.  

Our Customer Service professionals are available to help you with your wastewater service and billing inquiries by calling 913-715-8590. For permitting, inspections and development services questions or to schedule an appointment, please call Johnson County Wastewater's Permit Group at 913-715-8520. For online assistance, please utilize these resources.    

To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form

For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online.  Or simply use our Contact Us web form to ask customer service questions.

For Permitting and Development services inquiries, please visit  www.mygovernmentonline.org or email The Permitting Group. 

Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

For sewer emergencies, please call 913-715-8600.  Our Operations staff is available 24 hours a day, seven days a week to provide assistance

Visit our Grease Management page for the most current information concerning grease interceptor permit renewals, pumping and operational requirements. 

Thank you for your patience and we apologize for any inconvenience.

wastewater department

Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by residential, industrial, and commercial customers. Johnson County Wastewater works to eliminate disease-causing bacteria and to protect the environment for human and aquatic life. Johnson County Wastewater's role is to ensure that our streams, rivers and lakes are free from disease-causing bacteria and viruses that are harmful to the public health.