Johnson County Motor Vehicle Offices in Olathe and Mission will be closed to the public on Mondays, effective Sept. 14, to allow staff to process applications submitted through the new Title Drop Off Service.
The new service opened on April 20 in response to COVID-19, with the introduction of two physical drop boxes outside each office location, and a simplified application and online payment process. The new service option has provided customers the ability to safely receive service while minimizing interaction with County staff and other customers. More than 13,000 title applications have been dropped off, accounting for 30% of all title applications received. Because the offices were closed for 33 days this spring, a backlog of title applications was created that staff have been working overtime and weekends to process.
To address this backlog, the offices will be closed to the public on Mondays to focus on processing dropped off applications and mailed in transactions. Staff will still be available by email or phone on Monday to support county residents. By dedicating a time for this drop off service work, residents can expect faster turnaround times for their work to be processed.
The following office locations will be closed on Mondays starting Sept. 14:
These offices will remain open to the public Tuesday through Friday, 7:30 a.m. to 4 p.m.
It’s important to note that this change does not impact Driver’s License Services which are provided by the State of Kansas.
As a safe and effective way to receive service, residents are encouraged to use the Title Drop Off Service Option in lieu of receiving in-person service at one of our offices. They can review and complete an application online at jocogov.org/residents/vehicles to title a recently purchased vehicle. Individuals should place all required original documentation in an envelope along with the application. The envelope can be placed in one of our convenient and secure drop off boxes at our Mission or Olathe offices. Individuals will receive an email confirmation of receipt of their paperwork.
For other services and service options, please review the menu of transactions online at jocogov.org/residents/vehicles.