Johnson County Wastewater is set to launch a new online payment portal on June 25, which will make paying utility bills easier for residential and commercial wastewater customers.

The features that customers have come to expect and enjoy, such as paperless, AutoPay, and making payments through ACH, VISA, Discover and/or Mastercard, will be included in this new system.

New features include Pay by Text, multi-account management, payments through American Express, digital wallet integration with Apple Pay and Google Pay, one-time online payments, and more.

Registering for the New System

All customers who wish to utilize the online payment portal will have to register for an account. Customers who do not wish to register for the new portal can still view and pay wastewater bills without registering.

There is no cost to register or use this new portal for account management, only the standard 2.4% service fee for debit card, credit card and digital wallet payments made through the online payment portal. There is no service fee for electronic check (ACH/EFT) payments. See all payment options at jcw.org.

There will be no disruption in AutoPay or paperless for customers signed up through the old system. Autopay and paperless preferences will convert automatically to the new system. However, customers will need to re-register to make any changes to their account, including changes to AutoPay. Customers can register at jcw.org.

New Bill Design

Johnson County Wastewater is also rolling out a new easy-to-read design for utility bills. Customer should start receiving a bill with the new design this summer.

Learn more about the new portal and see the new bill design.