Service updates related to COVID-19

Tuesday, November 17, 9:34 a.m.

All routine appointments are currently being conducted virtually, with few exceptions based on client need or access to Internet. Individuals who would like to start services for themselves or their child can begin by calling us at 913-826-4200. Individuals experiencing a mental health crisis or those supporting someone in crisis are encouraged to call our 24/7 crisis line at 913-268-0156. In-person crisis care is still available in our offices, but should be used only when phone is not an option or the situation demands an in-person intervention. 

Individuals coming to the office can check-in from their car upon arrival by calling 913-826-4200 and a staff member will call them back when it's time for their appointment. Like at other health facilities, individuals will answer brief screening questions related to COVID-19. A staff member will also take each individual's temperature upon entering the building. Individuals who screen as being potentially ill will not be able to attend their appointment at that time and will be provided follow up plans. If the person is believed to be ill, but in crisis, the individual will be escorted to a safe location for follow up.

Clients in need of a medication refill should call 913-826-4200 to see if their medication can be refilled over the phone or to schedule an appointment with the Nursing Clinic. Genoa Pharmacies are closed to foot traffic. Individuals can call the Olathe location at 913-353-5544 and the Shawnee location at 913-268-3610 four to five days before they run out of medication to coordinate medication delivery or pick up. Payment will be processed over the phone.

Transportation services will continue to provide rides for essentials such as employment, medication, medical appointments and food.