Notice to Customers:
With the current toilet paper shortage, we wanted to remind everyone to not flush wipes, even the “flushable” types. They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors. Follow the “3Ps” – only pee, poo, and toilet paper should be flushed. Dispose of all wipes, even the “flushable” types in the trash can. For more information, see https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper.
Johnson County Wastewater’s office is closed to the public due to continued efforts to mitigate the spread of COVID-19 in our community. We are fully operational and practicing social distancing by reducing the number of employees working within our facilities while having staff work off-site, too. We expect you may experience an increased hold-time when calling to speak with customer service representatives at 913-715-8590 or permitting staff at 913-715-8520. We encourage you to utilize these online resources.
For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online. Or simply use our Contact Us web form to ask customer service questions.
Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement. Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.
For sewer emergencies, please call 913-715-8600. Our Operations staff is available 24 hours a day, seven days a week to provide assistance.
Thank you for your patience and we apologize for any inconvenience.
Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by residential, industrial, and commercial customers. Johnson County Wastewater works to eliminate disease-causing bacteria and to protect the environment for human and aquatic life. Johnson County Wastewater's role is to ensure that our streams, rivers and lakes are free from disease-causing bacteria and viruses that are harmful to the public health.