To protect the health and safety of our customers and staff, we are maintaining reduced staffing within our office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online where possible. For in person visits, we follow Governor Kelly’s Executive Order #20-52, requiring patrons and staff of JCW to wear a mask in our offices and outdoors where 6 feet of physical distance cannot be maintained. There are several exemptions outlined in the order, including for children 5 and younger and those with certain medical conditions.
Our Customer Service professionals are available to help you with your wastewater service and billing inquiries by calling 913-715-8590. For permitting, inspections and development services questions or to schedule an appointment, please call Johnson County Wastewater's Permit Group at 913-715-8520. For online assistance, please utilize these resources.
To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form.
For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online. Or simply use our Contact Us web form to ask customer service questions.
For Permitting and Development services inquiries, please visit www.mygovernmentonline.org or email The Permitting Group.
Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement. Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.
For sewer emergencies, please call 913-715-8600. Our Operations staff is available 24 hours a day, seven days a week to provide assistance
Visit our Grease Management page for the most current information concerning grease interceptor permit renewals, pumping and operational requirements.
Thank you for your patience and we apologize for any inconvenience.