Johnson County Wastewater’s office is open to the public, but we have modified some of our business practices to mitigate risks associated with COVID-19. Please see Department News (COVID-19 Updates) for the most current information regarding safety measures when visiting our offices, and helpful links and phone numbers to assist you with your Permitting, Grease Management and Customer Service needs.

During the regular meeting of the Johnson County Board of County Commissioners, they proclaimed Oct. 21 as Imagine a Day Without Water,

Madison Crowl, stormwater project manager from Public Works accepted the proclamation alongside Susan Pekarek, general manager, JCW.

Imagine a Day without Water is a national education campaign that brings together diverse stakeholders to highlight how water is essential, invaluable and in need of investment.

"As we try to imagine what a day without water would be like, we can all probably remember a day or two when there was just too much water," Crowl said. "A day when a heavy rainstorm caused dangerous flooding conditions on the streets for our traveling public, or a day when floodwaters inundated a resident’s home or business. It is on those days that, we recognize how investing in the infrastructure that takes care of these waters is also vitally important." 

Pekarek noted that JCW provides sanitary sewer service to a population of approximately 500,000 in the county by cleaning the water they use each day.

"2020 is JCW's 75th year of serving Johnson Countians," she said. "What started out as a small facility constructed to serve a few customers in the northeastern portion of the county in the 1940's has continued to grow with the county to serve residents and businesses in 16 cities of our county and the unincorporated area."

To protect the health and safety of our customers and staff, we are maintaining reduced staffing within our office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online where possible. For in person visits, we follow Governor Kelly’s Executive Order #20-52, requiring patrons and staff of JCW to wear a mask in our offices and outdoors where 6 feet of physical distance cannot be maintained. There are several exemptions outlined in the order, including for children 5 and younger and those with certain medical conditions.   

Our Customer Service professionals are available to help you with your wastewater service and billing inquiries by calling 913-715-8590. For permitting, inspections and development services questions or to schedule an appointment, please call Johnson County Wastewater's Permit Group at 913-715-8520. For online assistance, please utilize these resources.    

To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form. 

For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online.  Or simply use our Contact Us web form to ask customer service questions.

For Permitting and Development services inquiries, please visit www.mygovernmentonline.org or email The Permitting Group. 

Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

For sewer emergencies, please call 913-715-8600.  Our Operations staff is available 24 hours a day, seven days a week to provide assistance

Visit our Grease Management page for the most current information concerning grease interceptor permit renewals, pumping and operational requirements. 

Thank you for your patience and we apologize for any inconvenience.