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Wastewater

Phone: 913-715-8500">913-715-8500

11811 S. Sunset Drive, Suite 2500, Olathe, Kansas 66061

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Johnson County Wastewater

Johnson County Wastewater’s office is open to the public, but we have modified some of our business practices to mitigate risks associated with COVID-19. Please see Department News (COVID-19 Updates) for the most current information regarding safety measures when visiting our offices, and helpful links and phone numbers to assist you with your Permitting, Grease Management, and Customer Service needs.

wastewater department

Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by residential, industrial, and commercial customers. Johnson County Wastewater works to eliminate disease-causing bacteria and to protect the environment for human and aquatic life. Johnson County Wastewater's role is to ensure that our streams, rivers and lakes are free from disease-causing bacteria and viruses that are harmful to public health.

Department News

COVID-19 Updates
May 10, 2021

To protect the health and safety of our customers and staff, we are maintaining reduced staffing within our office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online where possible. For in-person visits, we recommend that patrons wear masks and continue to require the staff of JCW to wear masks in our offices and outdoors where 6 feet of physical distance cannot be maintained. 

We are continuing our suspension of public tours of Wastewater Treatment Plants. As an interim solution to onsite tours, please visit our How Wastewater Works page for information on how wastewater is safely returned to our environment.

Our Customer Service professionals are available to help you with your wastewater service and billing inquiries by calling 913-715-8590. For permitting, inspections, and development services questions or to schedule an appointment, please call Johnson County Wastewater's Permit Group at 913-715-8520. For online assistance, please utilize these resources.    

To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form. 

For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online.  Or simply use our Contact Us web form to ask customer service questions.

For Permitting and Development services inquiries, please visit www.mygovernmentonline.org or email The Permitting Group

Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to set up a payment arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

For sewer emergencies, please call 913-715-8600.  Our Operations staff is available 24 hours a day, seven days a week to provide assistance

Visit our Grease Management page for the most current information concerning grease interceptor permit renewals, pumping and operational requirements. 

Thank you for your patience and we apologize for any inconvenience.

BOCC to Resume Public Meetings at Administration Building
April 15, 2021

The Board of County Commissioners will resume meeting in the Hearing Room beginning on Thursday, April 8, 2021 at 9:30 am. To reduce the spread of COVID-19, physical distancing will be observed in the Hearing Room, with limited seating in the adjacent lobby with audio available. A live broadcast will still be available at boccmeetings.jocogov.org and on Facebook Live.  Public comments are being accepted for those who preregister.  Live public comments will be accepted either in-person or via Zoom, audio only. Individuals wishing to speak in-person or via Zoom may register by completing the registration form link at https://boccmeetings.jocogov.org/onbaseagendaonline. Registration opens Tuesday afternoon/evening (coincides with publishing the agenda) and closes at noon (12:00 p.m.) on the Wednesday before the Thursday meeting.  If you would like to make a WRITTEN public comment, please use this link, Public Comments and complete the form.  If you have questions or concerns with the registration process or the deadline, please contact us at 913-715-8555.  Persons who may need assistance, the use of a sign language or oral interpreter, or who require special accommodations, should contact us at [email protected] or contact us via the Kansas Relay Operator at 800-766-3777, or by phone at (913) 715-0430 at least two (2) business days prior to the meeting.

Johnson County Wastewater’s 2021 fee schedule
April 14, 2021

Johnson County Wastewater’s user charges are evaluated annually for their sufficiency in covering the cost of providing wastewater collection and treatment service. Revenues from user charges represent the majority of JCW’s revenues. All JCW customers pay user charges that include a bi-monthly service charge and a charge for wastewater volume.  

JCW also provides ancillary services to meet the specific needs of some, but not all, customers. These services may include plan reviews, permits, inspections and other services. The costs of providing these ancillary services are reviewed periodically for their sufficiency to recover the related costs. Click here for a list of the 2021 fees.

NACWA Recognizes Four Johnson County Wastewater Treatment Facilities
October 19, 2020

Johnson County Wastewater (JCW) has been recognized for Peak Performance by the National Association of Clean Water Agencies. The Peak Performance Awards recognize NACWA member agency facilities for excellence in permit compliance.

“Not only do we serve, we excel,” said Susan Pekarek, general manager, JCW. “One of the ways we demonstrate our excellent performance is through awards we receive from NACWA. Thanks to my predecessor, John O’Neil, who started our award application process many years ago, as well as the amazing wastewater staff, we now pursue and receive awards for performance each year.” 

In 2019, Johnson County was 99.4% compliant, with 12 violations out of 2,155 test points. 

Receiving Platinum Awards were:
Blue River Main Platinum 14 
New Century Air Center Platinum 8 
Douglas L. Smith Middle Basin Platinum 6

The number represents the years of continuous 100% compliance. 

Mill Creek Regional received a Silver award, with five or fewer violations throughout the year.

“It goes without saying, that without the quality service that our JCW staff provides our community would not enjoy the success that we have,” Chairman Ed Eilert said during the meeting. “Thank you to you for your leadership and to the JCW employees who work hard, every day.”

Board Proclamation - Imagine a Day Without Water
October 19, 2020

During the regular meeting of the Johnson County Board of County Commissioners, they proclaimed Oct. 21 as Imagine a Day Without Water,

Madison Crowl, stormwater project manager from Public Works accepted the proclamation alongside Susan Pekarek, general manager, JCW.

Imagine a Day without Water is a national education campaign that brings together diverse stakeholders to highlight how water is essential, invaluable and in need of investment.

"As we try to imagine what a day without water would be like, we can all probably remember a day or two when there was just too much water," Crowl said. "A day when a heavy rainstorm caused dangerous flooding conditions on the streets for our traveling public, or a day when floodwaters inundated a resident’s home or business. It is on those days that, we recognize how investing in the infrastructure that takes care of these waters is also vitally important." 

Pekarek noted that JCW provides sanitary sewer service to a population of approximately 500,000 in the county by cleaning the water they use each day.

"2020 is JCW's 75th year of serving Johnson Countians," she said. "What started out as a small facility constructed to serve a few customers in the northeastern portion of the county in the 1940's has continued to grow with the county to serve residents and businesses in 16 cities of our county and the unincorporated area."

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