Wastewater Updates
This year, there are a lot of exciting things coming to Johnson County Wastewater customers. We have launched a new online payment portal, and we are now utilizing an enhanced notification system so you can be notified of work in your area. A new bill design is coming this summer, too. Check back here for updates!
New online payment portal
The new online payment portal is here! Register Now.
About the New Online Payment Portal
We know paying utility bills isn’t your favorite thing to do, so we’re making it as easy as possible for you to make a payment. By this summer, Johnson County Wastewater will be launching a new user-friendly, electronic payment system to replace our current system. You can look forward to being able to:
- Manage your account and pay your utility bill anytime 24/7 via an easy-to-use online portal.
- Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment.
- Make a one-time payment or register for free to gain access to all features.
- You choose when to pay – simply schedule a payment for any future date (before the due date).
- Set it and forget it with AutoPay…save time and avoid late or missed payments.
- On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method.
- If you manage multiple accounts, conveniently link them together for efficiency.
- Pay through your digital wallet with Google Pay, or you can continue to use ACH, American Express, VISA, Discover and/or Mastercard.
There are no additional fees to use this platform, only the standard 2.4% processing fee for online credit card and digital wallet payments that is currently required when making credit card payments through the payment portal. If you do not want to pay online or go paperless, you can choose to continue to mail in your payment, pay over the phone, use our drop box located outside of the Sunset Building or pay in person at our customer service counter located at 11811 S. Sunset Dr., Suite 2500, Olathe, KS 66061.
If you have any issues or general questions, our friendly customer service staff are available Monday-Friday, 8 a.m.-5 p.m. by calling 913-715-8500. You can also email JCW-Solutions@jocogov.org.
Note: Apple Pay is no longer an option as a payment method.
Registering for the New System
You can also watch this short video to learn how to register your account.
All customers who wish to utilize the online payment portal will have to register for an account. If customers do not wish to register for the new portal, they can still view and pay wastewater bills without registering. There is no cost to register or use this new portal for account management, only the standard 2.4% service fee for debit card, credit card and digital wallet payments made through the online payment portal. There is no service fee for electronic check (ACH/EFT) payments. See all payment options at jcw.org.
There will be no disruption in AutoPay or paperless for customers signed up through the old system. Autopay and paperless preferences will convert automatically to the new system. However, customers will need to re-register to make any changes to their account, including changes to AutoPay.
Updated bill design
We have redesigned your wastewater bill to make it easier to read and understand what you owe and how to pay. The newly redesigned bills are coming this summer!
See examples of the new residential and commercial bills.
Get notified of work in your area
Johnson County Wastewater has rolled out an enhanced notification system that will help residents stay informed of work being done in their neighborhood by JCW or an authorized contractor. Building on the county’s existing utilization of NotifyJoCo, residents can now opt in to receive Wastewater updates that will be targeted by neighborhood for line cleaning and repair, capital improvement projects and more. The notifications have started for residents who are signed up.
To get started receiving notifications, visit notifyjoco.org. To opt in to Wastewater updates, either log in or register, then select “Wastewater” from the list of alert subscriptions. It can be found in “Johnson County Government” in the “Public Health” subcategory.
Residents can also visit jocogov.org/jcw-projects and enter their address into a GIS map to get details about any Wastewater work that impacts their area.