Exciting things are coming for Johnson County Wastewater customers.

JCW will be launching a new user-friendly, electronic payment system this summer to replace our current system. With this new portal, you can manage your account and pay your utility bill anytime 24/7, set it and forget it with AutoPay, Pay by Text, link multiple accounts and more!

This platform will also allow you to pay through your digital wallet with Apple Pay and Google Pay, or you can continue to use ACH, American Express, VISA, Discover and/or Mastercard.

There are no additional fees to use this platform, only the standard 2.4% processing fee for online credit card and digital wallet payments that is currently required when making credit card payments through the payment portal.

If you do not want to pay online or go paperless, you can choose to continue to mail in your payment, pay over the phone, use our drop box located outside of the Sunset Building or pay in person at our customer service counter located at 11811 S. Sunset Dr., Suite 2500, Olathe, KS 66061.

New Bill Design

Also, we are redesigning your wastewater bill to make it easier to read and understand what you owe and how to pay. The new bill is currently under design, and a sample bill will be available in the coming months.

Enhanced Notification System

We are rolling out an enhanced notification system that will help you stay informed of work being done in your neighborhood by JCW or an authorized contractor. Building on the county’s existing utilization of NotifyJoCo, you can now opt in to receive wastewater updates that will be targeted by neighborhood for line cleaning and repair, capital improvement projects and more.

You will also be able to check your address on a GIS map at jocogov.org/jcw-projects and get additional details about any wastewater work that impacts you. Visit notifyjoco.org to get started!

For assistance

If you have any issues or general questions, our friendly customer service staff are available 8 a.m. to 5 p.m. Monday-Friday by calling 913-715-8500. You can also email JCW-Solutions@jocogov.org.

Visit us online at jcw.org to stay up to date on these exciting changes!

Melissa Reeves is community relations manager at Johnson County Wastewater.